🚚 SHIPPING POLICY
Last Updated: 1st April 2026
At Aurenova, we are committed to delivering your order quickly, safely, and reliably.
📦 Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your tracking details.
🌍 Shipping Times
Estimated delivery times:
- United Kingdom: 5–10 business days
- United States: 5–10 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note that shipping times may vary depending on your location and external factors.
🚀 Shipping Costs
We offer:
-
Free Shipping on all orders (if applicable)
or - Shipping fees calculated at checkout
📍 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this to monitor your delivery status in real time.
⏳ Delays
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High demand
- Customs processing
- Carrier delays
- Weather or unforeseen circumstances
We are not responsible for delays outside of our control, but we will always assist you if issues arise.
📦 Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
📬 Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
- Please check with neighbors or your local carrier
- Contact us and we will help investigate
🌐 International Shipping
International orders may be subject to customs duties or taxes.
These fees are the responsibility of the customer.