Last Updated: 1st April 2026

At Aurenova, we want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

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📦 Returns

You may return your item within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging
• The item must be in the same condition that you received it
• Proof of purchase (order confirmation or receipt) is required

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💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed within 5–7 business days
• The amount will be returned to your original payment method

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🔄 Exchanges

We only replace items if they are:

• Defective
• Damaged upon arrival

If you need an exchange, please contact us with photos of the issue.

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🚫 Non-Returnable Items

We do not accept returns for:

• Used or worn items
• Items damaged due to misuse
• Returns requested after 30 days

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping costs are non-refundable

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📦 Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Include photos of the item and packaging
• We will resolve the issue as quickly as possible

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⏳ Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account
• Contact your payment provider
• Then contact us for assistance